Emily leads the FX content team, along with strategy, implementation, and evaluation for WebFX’s key revenue channels. She holds an M.S. in digital marketing, and her work has been featured by Social Media Today, Campaign Monitor, Reader’s Digest, and more. In her free time, she enjoys hiking, road trips, and exploring new cities. @emcarter16
Not sure where to focus your time and budget for the best marketing results?
Experts weighed in on the top trends shaping the future of digital marketing.
AI Overviews (formerly known as Search Generative Experience or SGE) appear above all other search results and provide AI-generated answers to queries.
As shown in the example below, they’re most likely to appear for “what is,” “how to,” or “symptoms of” searches.
When first introduced in beta, AI Overviews appeared for 84% of all search queries. However, since rolling out to U.S. searchers in May 2024, we’ve seen that number decrease to around 7% of search queries, likely in an effort to cut down on false information.
Still, sites focusing on top-of-funnel, question-based content can expect decreases in blog traffic from AI Overviews (and Google’s Helpful Content Update) giving searchers the information they want directly in the search results.
For smaller and mid-sized businesses — consider investing in middle-of-the-funnel content that does not focus on “what,” “where,” or “how” since big brands and AI Overviews dominate question-based searches.
With the rise of AI-powered search and answer engines like Perplexity and even MetaAI, it’s important to adapt your search strategy, so you can get in front of your audience, no matter where they’re searching.
In early 2024, we saw a shift in the SERPs with Google increasing visibility for forum websites like Reddit and Quora.
Google made this change in an effort to provide searchers with first-hand information from individuals discussing topics of interest. Moving into 2025, forum sites continue to siphon search traffic.
To combat lost traffic, consider testing paid ads on forum sites, combined with strategic content promotion, to get your brand in front of your audience where they spend time online.
While videos and content promotion on forums provide new ways to reach users, continue focusing on tried-and-true content strategies to drive performance in 2025.
Expert insights from
Jordan D.Senior Performance Support Operations Lead at WebFX
“Google search results continue evolving to provide users with information from individuals with first-hand experience. In addition to optimizing for AI Overviews, target your audience on websites like Reddit and Quora, which have benefited from SERP changes.”
The benefits of AI for paid advertising continue to grow, with ad platforms leaning into AI-powered advertising.
Google Ads leverages AI to optimize bids, create relevant ads, and help you reach the right audience. Just one example — Google’s Performance Max campaigns use keywordless AI to find new converting queries and generate ads that match user intent. You can also create and scale creative assets in seconds.
In 2025, we expect to see more advertisers turning to Microsoft as a way to reach new users, especially with Microsoft’s AI features.
Historically, Microsoft advertising has been best for business-to-business (B2B) users. We’ve seen an increase in business-to-consumer (B2C) interest, though, because of Microsoft’s partnership with OpenAI, the maker of ChatGPT.
With Google becoming more competitive, Microsoft Ads can be a good option for providing clicks at a lower cost.
Expert insights from
Rebekah L.Senior Paid Search Results Lead at WebFX
“First-party data, combined with AI, can improve bidding and ad performance in 2025.”
TikTok and Instagram continue to have serious influence over people (especially younger demographics) and continue to evolve and innovate their in-platform shopping experiences.
Product ads help you reach ready-to-buy users. They drive great ROI, and we can expect to see that continue into 2025.
In addition to bolstering your performance on platforms like Google Ads, first-party data can also enhance your social media ad performance.
Testing has shown that quality, dialed-in first-party data leads to better performing Lookalike audiences, which you can use to power social ad targeting.
Expert insights from
Katie H.Social Media Team Lead at WebFX
“Leveraging opportunities to impact buyers at all stages through social and media advertising is paramount to maximizing revenue in 2025. We can target users more effectively than ever before as data improves and platform capabilities evolve.”
AI tools offer numerous benefits for streamlining your content workflow.
From speeding up the research process to creating outlines, AI simplifies content creation, allowing you to spend more time on things like incorporating expertise to advance thought leadership in your industry.
Whether it’s user-generated content, video testimonials, explainer videos, or other video content types, video content can help you engage users on your site and build trust with your audience.
AI-based tools can help with everything from ideation to production, but we still recommend working with a video specialist, so you can optimize for YouTube or other video hosting platforms.
With searches getting more complex due to voice search and AI queries, SEO content is going to need to evolve to be more unique, more innovative, and more expert-driven.
Businesses are no longer going to get away with fluffy content that echos every other top ranking site on the web. They’re going to need to create user-focused content from dedicated experts that can provide innovative thoughts.
Expert insights from
Megan P.Senior Content Operations Specialist at WebFX
“In 2025, I’d recommend activating the expertise in your company and finding ways to incorporate it into your content strategy so you can connect with your audience and drive conversions across search engines.”
As virtual reality (VR) and augmented reality (AR) become more accessible, websites are integrating these technologies to encourage users to interact with brands and products at a deeper level.
Personalization is key to user engagement and loyalty. Expect to see more dynamic dashboards or adjustable layouts that allow users to tailor their interface to their preferences.
Expert insights from
Jesslyn F.Marketing Designer at WebFX
“As user preferences continue shifting towards customized and interactive experiences, personalization and immersion will be key in designing websites and digital products. By leveraging dynamic interfaces, immersive experiences, and real-time engagement, you can foster deeper connections with your audience.”
We no longer want to cold email a huge list of people who never subscribed. They don’t want to open your emails.
Instead, implementing inbound strategies like signup forms and opt-in checkboxes to gain that explicit consent will be the best way to grow an engaged email list.
This year, we’re seeing a pivot away from “salesy” emails to businesses focusing on delivering unique value — campaigns that subscribers look forward to receiving in their inboxes.
Whether that’s a traditional newsletter or providing interactive content like guides or free resources, create value for subscribers that makes them excited to engage with your emails.
Expert insights from
Emily S.Lead Email Marketing Consultant at WebFX
“Email marketing remains a crucial pillar of omnichannel strategies. As consumers crave engaging experiences from trusted brands, you should focus on value-driven interactive content like polls and guides, while prioritizing consent and opt-in strategies to cultivate a genuinely interested audience.”
We’re seeing more of our clients taking advantage of end-to-end ROI reporting that connects marketing activities to revenue.
With that, we see CRO activities reaching into the sales pipeline process in 2025. For example, website personalization for in-process leads that visit a company’s website, or even more advanced personalization with 1:1 landing pages for high-value prospects.
This represents a fusion of CRO and sales to increase close rates for B2B businesses.
In 2025, expect to see personalization tools gain ground on offering more AI-driven personalization, specifically for lead generation companies.
While ecommerce companies have been able to offer AI-driven personalization for a long time through “You may also like” sections, lead gen has always been behind due to privacy concerns and lack of data.
Thanks to the rise of AI, users’ touchpoints (and attention spans) continue to shrink.
Because of this, modern marketing teams need to be sure they’re tracking and capitalizing on the micro moments that they ARE getting from users. Every touchpoint should be tracked. Remarketing campaigns, email campaigns, and personalization campaigns should be working off those touchpoints to re-engage the user with your brand, your products, or your salespeople.
There’s going to be a lot of pressure on CROs in 2025 to not just map the user journey, but create real strategies to keep users moving through the user journey.
Expert insights from
Jackie R.Senior Conversion & UX Specialist at WebFX
“2025 will require brands to elevate their game by leveraging AI and cutting-edge tools to craft exceptional, personalized brand experiences that transcend mere best practices. The brands that embrace innovative testing and genuinely prioritize user experience will be the ones to capture the attention and revenue of today’s discerning and distracted online consumers.”
We’ve seen social platform after social platform embrace their existing video features or release entirely new features.
Just look at your Instagram feed. What used to be an endless stream of photos is now full of Reels. TikTok continues to grab its users’ attention with videos. YouTube is still a go-to information platform around the world.
If you’re not creating videos for your social media channels, you’re missing out on a big opportunity to reach your audience.
No matter how simple or sophisticated your videos are, they will take time to create.
Luckily, there are plenty of AI tools to help speed up the process. You can use AI throughout the entire video process if you want. Use it to generate topic ideas or outlines, help simplify the editing process, repurpose content for your social channels, and so much more.
Don’t be afraid to test out different tools to find the ones that work best for you.
The best part about the popularity of social media videos is that you don’t need a film degree to succeed.
You don’t need all the fancy gear to create a good video (although it has its place). That’s not always what people want when they’re scrolling through Instagram or TikTok.
A phone, a steady hand, and an idea can work wonders. What matters most with low-budget video marketing is that you’re creating authentic content that addresses your audience’s needs.
YouTube videos are literally baked into the search results.
When you’re creating content, don’t stop at the written word. Think about how you can enhance that content with video.
It can help your pages rank better, and it offers a new level of visibility in the SERPs that can keep you ahead of your competitors. Appearing in the YouTube search results couldn’t hurt, either.
Expert insights from
Jessica B.Multimedia Consultant at WebFX
“2025 is the year of meeting your audience on their preferred channels with video. There are plenty of tools available to help you create effective videos on a low budget and at a quick pace, so it’s easier than ever to get started. If you know your audience and what they want to learn from you, you’re in a good place to start creating.”
In 2025, expect to see CRMs incorporating more built-in features like scheduling, quoting, email marketing, and SMS.
For users, investing in CRMs with these built-in features can help you cut down on subscriptions and logins for other tools, ultimately saving you money.
In addition, AI features will streamline processes and decision-making without needing to switch to a different application.
Still selling out of spreadsheets?
Nutshell CRM helps sales team close more deals by automating and organizing your sales leads.
Integrating more applications allows you to sync everything you do with your CRM (or even better, DO everything from your CRM).
Using your CRM as your source of truth allows you to sync marketing and sales to drive more revenue and continue investing in campaigns that drive the best results.
You can also feed lead data into ad platforms for better targeting and campaign performance.
Expert insights from
Will G.Director of Marketing at Nutshell
“CRMs started as a way to get your business organized. Then came sales automation. Then came integrations. As businesses and their processes continue to evolve, so must CRMs. Looking ahead to 2025, you’ll see CRMs trying to help simplify your business and workflows.”
AI gives you the ability to analyze big data at scale for a fraction of the effort and cost.
With AI, you can analyze lead forms and phone calls to identify common questions and pain points. Then, you can better address those points in website content, email marketing, paid ads, social content, and more.
For years, we’ve been spoiled with the ability to track ROI by channel and use that data as a source of truth for allocating marketing dollars.
However, there’s been a shift in the past year with the growth of AI and AdTech, as well as social networks continuing to focus on retaining users on their sites/apps vs. referring them to external sites.
That shift makes it easy to underestimate (and underinvest) in marketing channels that are actually really impactful — but aren’t tracked well with the “last click” attribution model.
For that reason, we’ve seen a lift in businesses not only reporting on ROI by channel, but also getting more focused on things like “brand lift” and “impressions” as KPIs for top-of-funnel channels.
Businesses are investing more and more into customer experience technology.
We’ve found an increase in businesses putting technology in areas where a human touch is needed, resulting in a poor customer experience.
Though technology such as AI chatbots and automated email campaigns can be an enticing “set it and forget it” win, if those automations produce a decrease in customer experience, you should consider adding a human touch to them.
Expert insights from
Nolan B.Head of Innovation, DataTech & Specialty Services at WebFX
“In 2025, make sure you’re looking into your first-party data and not only using it for reporting, but also insights. Many businesses are sitting on a goldmine of marketing data, yet only using it for reporting purposes.”
This year, tools are leveling up first-party data integrations.
Facebook Ads Conversions API and Google Ads Enhanced Conversions both allow easy and safe sending of first party customer data directly back to each ad platform to help optimize campaigns and provide more accurate performance metrics.
Companies are (and should be) leveling up their data collection game to capture as much actionable first party data as possible.
In 2025, your customer data enrichment opportunities are stronger than ever.
With tools like RevenueCloudFX, you can enrich your lead data with helpful info on prospects, their companies, and industries, that allows for better targeting, more personalized campaigns, and ultimately more conversions.
Expert insights from
Ryan M.Lead Marketing Consultant at WebFX
“The biggest trend going into 2025 is better data. The companies that stay on top of their data collection and tight integration between their own data and third party tools will see more efficient and profitable growth in 2025 than those that don’t.”
Need help with your 2025 marketing strategy?
With so many digital marketing trends to keep up with, it can be challenging to steer your strategies toward the best results.
If you need help managing your business marketing in 2025, we’d love to chat! Just use our free proposal form, or give us a call at888-601-5359 to connect with our team!
🎥 Bonus video: 2025 budgeting advice from our team
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